Refund Policy

Last Updated: May 25, 2024

Introduction

At CS Gaming Hub, we strive to ensure that our customers are completely satisfied with our services and products. This Refund Policy outlines our procedures and guidelines regarding refunds, cancellations, and returns. By using our services or purchasing our products, you agree to the terms of this Refund Policy.

Please read this policy carefully to understand your rights and obligations when requesting a refund from CS Gaming Hub.

Refund Eligibility

CS Gaming Hub offers refunds under the following circumstances:

Digital Products and Services

  • Premium Content Subscriptions: If you are dissatisfied with your premium content subscription, you may request a refund within 14 days of the initial purchase, provided you have not accessed more than 30% of the content.
  • One-time Digital Purchases: For one-time digital purchases (guides, reports, etc.), we offer a 7-day money-back guarantee if you are not satisfied with the content.
  • Online Courses and Workshops: Refunds for online courses and workshops are available within 14 days of purchase, provided you have not completed more than 25% of the course material.

Consulting Services

  • One-on-One Consulting: For one-on-one consulting services, cancellations made at least 48 hours before the scheduled session will receive a full refund. Cancellations made less than 48 hours before the scheduled session will receive a 50% refund.
  • Group Coaching Sessions: Refunds for group coaching sessions are available up to 7 days before the scheduled session. No refunds will be issued within 7 days of the session.

Memberships

  • Monthly Memberships: For monthly memberships, you may cancel at any time. However, refunds are not provided for partial months. Your subscription will remain active until the end of the current billing period.
  • Annual Memberships: For annual memberships, you may request a prorated refund within the first 30 days of purchase. After 30 days, no refunds will be issued for the remainder of the annual term.

Conditions for Refund

To be eligible for a refund, you must meet the following conditions:

  • Your request must be made within the specified refund timeframe for the product or service.
  • You must provide proof of purchase, such as an order number, receipt, or confirmation email.
  • The reason for your refund request must be clearly stated.
  • For digital products, you must not have downloaded, used, or accessed the full content beyond the limits specified in the Refund Eligibility section.
  • Your account must be in good standing with no violations of our Terms and Conditions.

Non-Refundable Items

The following purchases are non-refundable:

  • Products or services that have been fully delivered or consumed.
  • Custom or personalized services that have been completed according to your specifications.
  • Gift cards or promotional credits.
  • Purchases made using promotional codes, coupons, or discounts exceeding 50% off the regular price.
  • Any third-party products or services that we clearly indicate as non-refundable at the time of purchase.
  • Purchases where fraud or abuse is suspected.

Refund Process

To request a refund, please follow these steps:

  1. Submit a Refund Request: Contact our customer support team by emailing refunds@csgaminghub.com or by filling out the contact form on our website. Please include your order number, the date of purchase, and the reason for your refund request.
  2. Review Process: Our team will review your request within 2-3 business days. We may contact you for additional information if needed.
  3. Decision: Once a decision has been made, we will notify you via email. If your refund is approved, we will process it according to the timeframes outlined below.

Refund Timeframes

Once a refund has been approved, the processing time depends on your original payment method:

  • Credit/Debit Cards: Refunds to credit or debit cards typically appear within 5-10 business days, depending on your card issuer's policies.
  • PayPal: PayPal refunds are usually processed within 3-5 business days.
  • Bank Transfers: Refunds via bank transfer may take 7-10 business days to process.
  • Other Payment Methods: For other payment methods, refund processing times may vary. Our customer support team will provide specific timeframes when your refund is approved.

Please note that while CS Gaming Hub processes refunds promptly, the time it takes for the refund to appear in your account is largely dependent on your financial institution's policies and processing times.

Partial Refunds

In some cases, we may issue partial refunds:

  • If you have accessed or used a portion of the product or service but are still within the refund eligibility period.
  • For annual memberships that are canceled after the 30-day full refund period but before the term is complete (prorated based on time remaining).
  • If a service was partially delivered or did not meet all promised specifications.

The amount of the partial refund will be determined based on the value of the services or products already delivered or consumed.

Cancellation Policy

For recurring subscriptions and memberships:

  • You may cancel your subscription at any time through your account settings or by contacting customer support.
  • Cancellation will take effect at the end of your current billing cycle.
  • No refunds will be provided for the remainder of the current billing period after cancellation.
  • It is your responsibility to cancel your subscription before the next billing cycle if you do not wish to be charged again.

For scheduled services (consulting sessions, workshops, etc.):

  • Cancellation policies are specified in the Refund Eligibility section above.
  • Rescheduling may be available as an alternative to cancellation, subject to availability.

Exceptional Circumstances

In certain exceptional circumstances, we may consider refund requests outside our standard policy:

  • Technical Issues: If you experience severe technical issues that prevent you from accessing or using our services, despite reasonable attempts to resolve the issues.
  • Service Outages: Extended unplanned service outages that significantly impact your ability to access purchased content or services.
  • Misinformation: If a product or service was significantly misrepresented at the time of purchase.

Such requests will be evaluated on a case-by-case basis and are subject to verification by our technical and customer support teams.

Changes to Refund Policy

CS Gaming Hub reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to the Refund Policy constitutes your acceptance of such changes.

The refund policy in effect at the time of your purchase will apply to that transaction.

Contact Us

If you have any questions about our Refund Policy or would like to request a refund, please contact us:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.